Our Claims Management Technology

With our advanced Claims Management System, you get to log in and track the progress of your claims, 24/7. You can also rest assured that your claims are fully protected with industry-leading technology.

Data Center

  • SAS 70 Type II Compliant
  • Two independent datacenter spaces over 77,000 sq ft
  • Triple redundant power feeds from three independent utility substations
  • Power conditioning through N+1 redundant UPS (Uninterruptible Power Supply) and power backup
  • N+1 redundant HVAC system using multiple Liebert units with backup units standing by
  • Redundant cable routing system
  • Backup network equipment
  • Inergen environmentally green fire suppression system
  • Datacenter 1: Power backup provided by a 1.25MW generators being fed from a 6000 gallon diesel reservoir
  • Datacenter 2: Power backup provided by a 2MW generator fed from a 5000 gallon diesel reservoir
  • NOC (Network Operations Center) staffed with senior system technicians 24 x 7 x 365

Network

  • Fully redundant core switches, routers, and load balancers, utilizing 802.1w rapid spanning tree protocol (RSTP) for split-second failover and high availability
  • Multiple GigE backbone trunks for fast network performance and traffic spike tolerance
  • 100% uptime guarantee (with specific SLA)
  • 24 x 7 environment and network monitoring and response
  • Multiple, fault-tolerant upstream fiber connections
  • Burstable and uncapped bandwidth to every customer, at a minimum connection speed of 100 Mbps
  • Broadcast and internal (non-Internet) traffic is unmetered!
  • Multi-homed network with BGP-advertised address space and connections to multiple Tier-1 providers
    • 3 x GigE Internet Carriers (Shaw Business Services, Bell Canada, HGTN)
    • 1GB peering with S.I.X.
  • Latency-optimized routing with excellent connectivity to Canada, U.S., and Europe.

Security

  • 24 x 7 building security monitoring and engineering response
  • Elevator, office, and server room doors monitored for unauthorized or forced entry with local and building security response
  • "Mantrap" entry with key card and biometric access authentication
  • Segmented colocation and main server rooms
  • 24 x 7 CCTV (closed circuit television) surveillance and recording
  • Closed wiring conduits for all wire and fiber outside of the server room and within the colocation room
  • Limited staff access to server rooms
  • Access logging on all key card doors
  • Rotated off-site backups

Backups

  • Database servers are configured in a clustered environment
  • Backups are sent to both a NAS location and an offsite storage location daily
  • Web servers are structured in a redundant fashion to allow for rapid access to the data from multiple access points
  • Built in data export tools allow for clients to manually extract data at any point in time
  • Disaster recovery tools within VCA allow for an automated back up to client's own secure Amazon AWS S3 data storage account upon file closure. This includes an XML backup of all file data, as well as all attachments, reports, and invoices.
  • Dedicated server clients can subscribe to automated backup streams to their own environment